Overview
Praise from New York Times bestselling author Shep Consistently creating ‘amazing’ moments for customers requires having the right people inside your organization. Denise Graziano’s expertise makes the case for why leaders must focus inwardly first, acting together to find and keep their most valuable assets. — Shep Hyken, customer service/experience expert and New York Times bestselling author of The Amazement Revolution New rules in this candidate-driven economy demand new collaboration, consistent communication, and a proactive, silo-free approach. While the CEO, CFO, CHRO, and CCO must act strategically together, virtually every other member of the C-suite has a role in securing and keeping the team you need. Experienced leaders are in uncharted territory with high demand, low levels of ideal talent, increasing customer demands and employee expectations. This perfect storm puts companies at risk of losing their top talent, and not having the right employees to be future ready. The only way to successfully navigate a perfect storm is with an 'all hands on deck' approach. Companies are hiring, and the best employees are in demand. Outdated HR approaches and leadership attitudes will not land them. A shift occurred with customers when they discovered their voice and a powerful social media. Employees have found their power. They ask, “why not?” They want and expect more from employers. Unfortunately for companies, those expectations are fluid, expanding, and publicly shared. Employee and Customer Experience expert, Denise Graziano, guides you through the latest data, research, and insight on why companies must adopt a nimble, enterprise-wide collaborative approach to solving growing talent problems. Talent is a Team Sport is a C-level action guide which illustrates and outlines emerging best practices to attract, retain, and grow your talent, and ultimately to increase revenue, retention, and loyalty. This guide is not for companies or executives who feel that the status quo will carry them forward. It is for companies who realize that the cost of doing nothing, or maintaining current practices, will lead to only mediocre results in the future. See how leadership roles should integrate - Gain visibility where candidates are looking - Ensure employer and customer brands align - Attract and build a pool of ideal talent - Keep the valuable employees you have - Vitalize the workforce and foster brand ambassadorship from within the company - Adapt agilely to the candidate-favored market Speed, agility, clarity, and communication are the hallmarks of recruiting that serve today’s candidates and companies alike. What’s stopping you from breaking away from the outdated recruitment marketing and retention practices that no longer serve you? Small shifts can quickly create big change to find, attract, and keep the talent you need. Scroll to the top and click the “buy now” button'