{"product_id":"commit-to-quality-by-patrick-l-townsend","title":"Commit to Quality by Patrick L. Townsend","description":"\u003cp\u003eSoftcover in Good Condition\u003c\/p\u003e\n\u003cp\u003e\u003cspan id=\"freeText3609476429289025892\"\u003eAn exhaustive look at the quality team process, this book deals exclusively with implementing a quality program in a service business. Discusses implementation, development, value analysis, and the differences between quality team and quality circle concepts. Examines in detail the successful quality program used at the Paul Revere Insurance Companies, explaining both how and \u003ci\u003ewhy\u003c\/i\u003e the program worked.\u003c\/span\u003e\u003c\/p\u003e","brand":"Ex Libris Used Books","offers":[{"title":"Default Title","offer_id":43535584067811,"sku":"EXL738-3661","price":1.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0562\/5675\/7951\/products\/2631461.jpg?v=1668531876","url":"https:\/\/www.exlibrismichigan.com\/products\/commit-to-quality-by-patrick-l-townsend","provider":"Ex Libris Used Books","version":"1.0","type":"link"}